Background

This agreement applies as between you, the User of this Web Site and The Claims Group, a trading name of Apollo Claims Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“The Claims Group” means Apollo Claims Ltd trading as The Claims Group of 16 Bury New Road, Manchester, M8 8EL;

“Service” means collectively any online facilities, tools, services or information that The Claims Group makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that The Claims Group makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by The Claims Group and acting in the course of their employment; and

“Web Site” means the website that you are currently using (www.theclaims-group.co.uk) and any sub-domains of this site (e.g. subdomain.www.theclaims-group.co.uk) unless expressly excluded by their own terms and conditions.

theclaims-group.co.uk  – Full Terms and Conditions

The Claims Group is a trading style of Apollo Claims Ltd, a company registered in England & Wales under the company number 05691765 and whose registered address is at 16 Bury New Road, Manchester, M8 8EL.

Apollo Claims Ltd is a Claims Management Company authorised and regulated by the Financial Conduct Authority in respect of claims management activities. Firm Reference Number 838489.

If you instruct us to do so, a law firm on our panel may agree to make a claim/s on your behalf on the terms of this agreement.

Please note that we do not give legal advice of any kind and any law firm we recommend is an independent firm from whom you will receive impartial and confidential advice/services from; Our service is limited to the process of administration and introductory services for your Domestic Violence Claim.

You do not need to use a claims management company to make a claim. You can do this yourself for free by registering a claim directly with the criminal injuries compensation scheme. Please visit https://www.gov.uk/claim-compensation-criminal-injury/eligibility for more information.

No Win, No Fee Claim

Our panel solicitors can handle your case on a no win, no fee basis which means there’s nothing to pay upfront and nothing to pay if your case is unsuccessful.

If your case is successful, our panel solicitors will charge you a success fee which is typically 25% – 40% + VAT of your awarded compensation.

Full terms & conditions will be included in your solicitor’s agreement so please read this carefully and speak to them if you are unsure of anything before signing.

The legal panel members will inform you about the exact fee before you enter into any agreement. There may be a termination fee if you cancel your claim with a panel member after the cooling-off period. You are free to cancel your claim within this cooling-off period, which lasts 14 days.

There may also be a fee charged if you:

• Do not fully cooperate with the legal panel
• Withdraw your claim against their advice, after the cooling-off period
• Do not remain truthful

We are paid a recommendation fees by our panel members for a successful introductions. The Claims Group will not charge you for our service.

How www.theclaims-group.co.uk will assist you

The Claims Group provides this site, www.theclaims-group.co.uk, as part of an introductory service that aims to put you in touch with a specialist solicitor or legal executive without delay. We will not charge you anything for doing this.

Solicitors on the panel pay a financial contribution to our marketing costs and the upkeep of this website, in order for us to provide this service. Further details about our arrangement with panel firms are available on request. The Claims Group are not qualified lawyers and do not provide legal advice.

If we feel we cannot help you, we will let you know, and of course, you are free to seek advice and services elsewhere immediately.

Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not The Claims Group. The Claims Group therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.

Solicitor firms pay for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Contacting Us

When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.

You can email us on: info@theclaims-group.co.uk

You can call us on:  0161 669 1670

Our policy against abusive calls

We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and The Claims Group will not hesitate to report such acts to the police.

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by The Claims Group (a trading name of Apollo Claims Ltd) or licensed to The Claims Group. You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that,

The Claims Group is acknowledged as the source

The text is not altered in any way and

The attention of recipients is drawn to these Terms and Conditions

All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Apollo Claims Ltd trading as The Claims Group is given. theclaims-group.co.uk is committed to protecting your privacy and complies with the Data Protection Act 2018.

Please see our Privacy Policy for further details.

Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.

Privacy Policy

The Claims Group is committed to safeguarding the privacy of visitors to our website. Please read our privacy policy to understand how your information will be treated. This policy may vary from time to time so please check it regularly.

Marketing Materials

If you currently receive marketing materials from theclaims-group.co.uk and no longer wish to do so, please email info@theclaims-group.co.uk. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.

Governing Law and Jurisdiction

These conditions are governed by the laws of England and Wales.

Limitation of Liability

Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.

Complaints Procedure

We pride ourselves in providing a professional service. If you are not happy with Our service in any way we would like to hear about it. A full copy of Our complaints policy and procedure can found on Our complaints page.

Notices

All notices/communications shall be given to us either by post to our Premises (see address above) or by email to info@theclaims-group.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

The Claims Group accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship

Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Apollo Claims Ltd Trading as The Claims Group or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them

Links to this Web Site

Those wishing to place a link to this Web Site on other websites are strictly prohibited.

Site Information

The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in the area of the Law you require.